Troubleshooting Guide

Solution:

1. Check that you're using the correct email address
2. Try resetting your password using the "Forgot Password" link
3. Clear your browser cache and cookies
4. Try logging in from an incognito/private window
5. Check if your account has been temporarily suspended

Solution:

1. Check your spam/junk folder
2. Add help@zazatechnologies.com to your contacts
3. Wait 10-15 minutes for the email to arrive
4. Try requesting a new reset email
5. Contact support if you still don't receive it

Possible causes & solutions:

• Check that you've selected the correct grade level and subject
• Ensure your topic is specific enough (e.g., "Fractions" vs. "Math")
• Try breaking complex topics into smaller subtopics
• Check your internet connection for stability
• Refresh the page and try again

Solution:

1. Make sure you're connected to the internet
2. Don't navigate away from the page while saving
3. Check that your message meets minimum length requirements
4. Try saving a shorter message first
5. Clear browser cache if the issue persists

Solution:

• Check that your CSV file has the required columns (Name, Email)
• Ensure file size is under 10MB
• Remove any special characters from contact names
• Verify email addresses are in valid format
• Try importing a smaller batch first

Solution:

1. Update your contact information with more context
2. Set your industry and role preferences
3. Provide feedback on suggestions to improve AI learning
4. Use more specific subject lines
5. Include previous conversation context

Solution:

• Check your internet connection speed
• Close other browser tabs to free up memory
• Clear browser cache and cookies
• Try using a different browser
• Disable browser extensions temporarily

Solution:

1. Refresh the page (F5 or Ctrl+R)
2. Check if you have the right subscription plan
3. Enable JavaScript in your browser
4. Update your browser to the latest version
5. Try accessing from a different device